Welcome to James Michelle Jewelry
We handcraft one of a kind hand stamped personalized jewelry with a elegant and modern feel. Each piece of jewelry will have a slight variation due to the custom handmade work and love that I put into each piece.
James Michelle Jewelry llc accepts Paypal. If you do not have a Paypal account, you can still use Paypal to pay with your credit card or debit without signing up for a Paypal account.
Current processing time is 1-3 weeks. Shipping time in the United States will take 2-3 business days. During a sale it usually takes a total of 2 weeks to process all orders. The confirmation that we have received your order will be your payment email from Paypal. Please do not e-mail us about your shipping time until its been 2 weeks from your order date, as it takes away from our processing your order. The sooner we can make it the faster you will get it. We understand ordering online and wanting your item asap but we get so consumed with emails we are unable to do our job. Once your item ships you will receive a tracking number via e-mail.
All Changes on Orders must be made within 24 hours. NO EXCEPTIONS.
PLEASE KEEP IN MIND EACH PIECE IS HANDMADE. OUR TEAM WORKS LONG HOURS UP UNTIL THE HOLIDAY. PLEASE UNDERSTAND THAT WE ARE A SMALL BUSINESS, HUMAN, AND WE WILL HELP YOU OUT AS SOON AS WE ARE ABLE. IF YOU RUN INTO ANY ISSUES PLEASE CONTACT US THROUGH OUR CONTACT PAGE AND WE WILL EMAIL YOU AS SOON AS WE CAN.
MUCH LOVE, JAMES MICHELLE TEAM xo
$5.00 Standard USPS Shipping – takes 3-5 days
$1.50 Per additional item
$15.95 Priority Shipping with Insurance / This does NOT mean the processing time will be expedited – takes 1-3 days
$40.00 Rush Shipping / This means your order will be rushed and shipped out within 24 hours with 1-3 days shipping time
**We strongly suggest selecting Insured Shipping. We are not responsible for lost or stolen packages. It’s the customers responsibility to contact the post office if a package goes missing.**
All other countries:
We do not ship international but do through our Etsy Store here – https://www.etsy.com/shop/jamesmichellejewelry?ref=hdr_shop_menu
Refunds and Exchanges
All of our jewelry is handmade to order. We do not refund payments on custom orders. If it is something like an open heart necklace or something that is not hand stamped we can exchange it, if it has never been worn, within 30 days of the purchase date or we can offer in-store credit. Please email me at firstname.lastname@example.org and we’ll see what we can do. If the error occurs on our end, we are happy to replace it. If it is a mistake on your end we do charge. All returns the customer is responsible for return shipping and there is a $10 restocking fee. The best way is to USPS first class parcel with insurance. ******All changes on orders must be made within 24 hours. If you lose an earring, we do not replace earrings. No two are the same since each pair is handmade.
**If an error happens on our behalf we will fix the mistake but do not issue refunds. Please email us email@example.com to fix the mistake.
If you order a necklace or choker and the chain length does not work, we do charge a $10 restocking/labor/return shipping fee. The chain has to be unworn.
Wholesale accounts are available with a valid resale license. A minimum number of pieces is required. Email firstname.lastname@example.org for more information.
Each piece of jewelry is packaged in a beautiful box that is ready to give.